Refund Policy
Silk Fragrance Studio – Refund & Return Policy
We want you to be completely happy with your purchase. If your order arrives broken or damaged, please contact us immediately at returns@silkcandles.net with your order number and a photo of the damaged item. We’ll gladly send a replacement or issue store credit.
Returns
We accept returns of unused and unopened merchandise within 15 days of delivery.
For hygiene and safety reasons, used or opened products cannot be returned unless they arrived damaged or defective.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
How to Return an Item
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Email returns@silkcandles.net with your order number and the items you wish to return.
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Once confirmed, simply send the items back to the return address provided in our response.
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Be sure to include a copy of your order confirmation or invoice in the package.
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 7–15 business days. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or the item arrived damaged.