top of page

Privacy Policy

A legal disclaimer

At Silk Candles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website.

 

 

1. Information We Collect

​

When you visit our website, we may collect the following information:

 

  • Personal details such as your name, shipping address, billing address, email, and phone number.

  • Payment information (processed securely by our payment provider — we do not store full credit card details).

  • Order details and purchase history.

  • Website usage data through cookies and similar technologies (e.g., your browser type, IP address, and device).

 

 

2. How We Use Your Information

​

We use your information to:

 

  • Process and fulfill your orders.

  • Communicate with you about your order, shipping updates, and customer service inquiries.

  • Improve our website and customer experience.

  • Send you promotional offers or newsletters (only if you’ve opted in — and you can opt out at any time).

 

 

3. Sharing Your Information

​

We do not sell your personal information. We may share your information with:

 

  • Trusted service providers (like payment processors and shipping carriers) to fulfill your order.

  • Legal authorities if required by law or to protect our rights.

 

4. Cookies and Tracking

 

We use cookies to understand how you use our site, remember your preferences, and improve your experience. You can manage cookie settings through your browser.

 

5. Your Rights

 

You have the right to:

 

  • Access or correct your personal information.

  • Request that we delete your data (where applicable).

  • Opt out of marketing communications at any time.

 

To make any of these requests, email us at privacy@silkcandles.net.

 

6. Data Security

 

We take reasonable steps to protect your personal information, but no method of transmission over the internet is 100% secure.

 

7. Changes to This Policy

 

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

bottom of page